[Anju Seth]

Hi All

Can anybody share best practice of sale return in SD .
After return delivery , Credit memo request should be created at which stage ? with reference to which document?

Thanks
SAP User

[dkchait]

Hello,

1)Create an order, delivery, and Invoice
2)Create a Return order with respect to above-created order and give ORDER REASON in the Return order.
3)Do PGR and for this, no billing documents are going to be generated.
4)Create a Credit Memo Request w.r.t the Sales order and give order reason and saving it, Credit Memo Request gets generated.
5)Create a Credit Memo for created Credit Memo Request.
after that Create Credit memo with reference to Returns Order.
You can create a Credit memo with reference to a returns order directly and reduces a document and see them in the document flow.

Regards,
Krishna Chaitanya
SAP FICO ECC & S4 Hana Certified Consultant

[Author]

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