Warranty return material

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    anil kumar

    I need to known the what is process in sap for Warranty return Material from customer end.

    Cleo Isco

    Please check this tutorial: SAP SD Return Order Process.



    I have read the SD RETURN ORDER PROCESS and understood it.
    Can you please add the SAP process to follow in case the Customer send the sold Finished Goods back for REWORK only and not for REPLACEMENT ? How to post GRN with value, do return delivery, quality process to blocked stock, after quality decision for rework course of action, clear to unrestricted in a Rework Storage location, Rework production order created with Settlement Cost center, edit/replace default standard BOM and consume materials used for rework only (261), and on order confirmation, Rework costs will be booked internally to cost center.
    Post outward delivery of FG received in Stock w/o value. Please explain scenarios where the rework cost is to be posted internally due to customer obligation of defect & another scenario where customer needs additional rework with cost charged to him where addl. changes are required to original FG shipped before ?

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