SAP Customer Account

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SAP Customer AccountIn this tutorial, we are going to discuss the structure of SAP customer account in FI. SAP customer accounts are master records in accounts receivables and they are created once for each customer. This tutorial will help you to understand the structure of customer accounts and understand how to control and maintain customer accounts. We will go through a step-by-step process of creating a new SAP customer account from scratch and explain meaning of the most common fields. This tutorial is part of our free SAP FI training that consists of many free lessons covering various topics in Financial Accounting module of SAP.

SAP customer account has three segments which are:

  • General data
  • Company code data
  • Sales area data

Customers master data is used in FI and SD modules of SAP ERP. If you are interested to learn about customer master data from the SD side, have a look at our tutorial about SAP customer master data.

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General Data

This segment contains general information that can be accessed throughout the organisation. This data includes customer number, customer name and customer address.

Company Code Data

This segment contains company code specific data. Any company that wishes to do business with a certain customer has to maintain a company code segment for this customer.

Sales Area Data

Since the sales and distribution department deals with customers, it requires specific data about all of your accounts receivables. For this reason, you can create sales area data for each account receivable. Any sales organization that intends to do business with a customer has to first create a sales area segment. This segment contains data specific to the sales area.

Maintaining Customer Accounts

The SAP ERP system offers two possibilities for maintaining customer records. Organisational requirements will determine which function you should use. In the first option, the data records for all areas can be created centrally. In the second option, the data records for financial accounting and sales and distribution can be created separately. In this tutorial, we are going to demonstrate the first option where we maintain the records centrally.

To create SAP customer master records we should use the transaction code XD01 or we can use the following menu path.

SAP Menu Path for Creating a Customer
SAP Menu Path for Creating a Customer

After starting the transaction XD01 you will get to the initial screen and we going to explain the meaning of fields on that screen.

Customer Account Group
Customer Account Group

Account group

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SAP account group is a classifying feature for customer master records. The account group determines in which number range the customer account number should be, whether the number is assigned by the user or by the system and which fields are necessary or possible in the master record.

Company Code for the Customer
Company Code for the Customer

Company code

The company code is an organizational unit within financial accounting.

Customer Sales Organization
Customer Sales Organization

Sales Organization

A sales organization is an organizational unit responsible for the sale of certain products or services. The responsibility of a sales organization may include legal liability for products and customer claims.

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Next, you should click on OK button and the SAP system will take you the next screen of the transaction.

Customer Title
Customer Title

Title

Possible titles are stored in a check table. They are language dependent. Choose the title from the entries in the drop down list box. The title is displayed in the text form in the screen field in the logon language, and its key is stored in the database.

Customer Name
Customer Name

Name

This is the address component showing the name of an address or the name of a customer.

Customer Search Term
Customer Search Term

Search term

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Short deception used for search helps. Only capital letters are saved in this field. All entries are automatically converted into capital letters. You can for example, enter the significant part of the name or an identifier used within an organisation for this customer.

Customer Street and House Number
Customer Street and House Number

Street/House number

Street name as part of the address.

Customer Postal Code and City
Customer Postal Code and City

City

City name as part of the address.

Customer Country
Customer Country

Country

The country key contains information which the system uses to check entries such as the length of the postal code or bank account number.

PO Box

PO Box number as part of the address. Only enter the PO Box number in this field. When you print the address, the street address and the PO Box address are distinguished. The print program determines which of them has priority if both are maintained in an address record.

Customer Telephone
Customer Telephone

Telephone

Telephone number, consisting of a dialling code and number but without the country code. If the telephone number consists of a company number and an extension, the extension must be entered in the field extension.

To go to the next tab you have to click on Control Data tab as shown below.

Customer Control Data Tab
Customer Control Data Tab

Vendor

Indicates an alphanumeric key that uniquely identifies the vendor (or account payable) in the SAP system. This field is used to link a customer account with an existing vendor number in cases when our customer is at the same time our vendor.

Customer Linked with Vendor
Customer Linked with Vendor

To go to the next tab you should click on Payment Transactions tab as shown below.

Customer Payment Transactions Tab
Customer Payment Transactions Tab

Bank Details

In the country field you identify the country in which the bank is located. The country key defines the rules for bank and account number.

In the bank key field, you should specify the bank key under which bank data from the respective country is located. In the bank account number field, you should specify the number under which the account is managed at the bank.

Customer Banking Details
Customer Banking Details

Now, to add company code details you should click on Company Code Data button as illustrated below.

Customer Company Code Data Icon
Customer Company Code Data Icon

Recon. Account

The reconciliation account is the account which is updated in parallel to the sub ledger account for normal postings, for example invoice payment.

Customer Reconciliation Account
Customer Reconciliation Account
Customer Sort Key
Customer Sort Key

Sort Key

This is a key for sorting according to assignment numbers. It indicates the layout rule for the allocation field in the document line item.

Next, you should click on Payment Transactions tab as shown below.

Payment Transactions Tab in Company Code Segment
Payment Transactions Tab in Company Code Segment
Customer Terms of Payment
Customer Terms of Payment

Terms of payment

This field is used to define payment terms composed of cash discount percentages and payment periods. It is used in sales orders, purchase orders and invoices.

To enter correspondence data click on the Correspondence tab as shown below.

Correspondence Tab in SAP Customer Account
Correspondence Tab in SAP Customer Account
Customer Dunning Procedure
Customer Dunning Procedure

Dunn. Procedure

This field contains the key for the dunning procedure to be used. Dunning is the process of reminding customers about payments with output documents (e.g., letters).

After populating these fields you should click on Save button and the customer will be created.

SAP Customer Account was Successfully Created
SAP Customer Account was Successfully Created

Did you like this tutorial? Have any questions or comments? We would love to hear your feedback in the comments section below. It’d be a big help for us, and hopefully it’s something we can address for you in improvement of our free SAP FI tutorials.

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1 thought on “SAP Customer Account”

  1. Your posts are very helpful… im.a SAP systems analyst and these are really good resources to.know the basics, best thing is it`s free

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