Sometimes, the invoice that already been sent to the customer contains wrong pricing and even worse, incorrect quantity. Instead of cancelling the billed document, it is suggested to use the Invoice Correction approach. The major different with other SAP complaint processing document is that with SAP Invoice Correction Request, the system will create two line items which consist of a credit and a debit item. We will discuss it further as we see the process.
For this tutorial, I am going to use the scenario which involve marketing admin, sales manager, and the accounting department. This tutorial is part of our SAP SD course.
SAP Invoice Correction Request Business Process
The whole process began with the normal Sales Order – Delivery Order – Billing sequence until the marketing admin received a complaint from the customer regarding the wrong price or quantity. This issue should be addressed without having to cancel the billing document.
As you may see on the picture, in the last step of the process, the system will generate a Credit Memo (more on this will be explained in the billing process).
SAP Invoice Correction Request – Step by Step
Let’s provide a detailed guidance for the processing of SAP invoice correction request. We will assume that a previous order to cash process has been completed and we now have a billing document.
Create SAP Invoice Correction Document
You have the previous billing document. Now, let’s create SAP Invoice Correction Request.
2. Press Enter button. You have to look up your client’s business process whether they need a previous document to be referenced or it can be made independently. For this document, I will make it mandatory to put the previous generated billing document, so a new pop up will show up.
3. Fill in the field with the billing document number.
4. Click copy or press Enter button.
5. The copy control procedure will do magic by referencing all of the information taken out from that billing document (partner function information, quantity, even price).
The Overview screen that is displayed upon you is almost identical with your regular sales order creation process except the billing block is now automatically filled (which is set by the configuration). Based on the role, only the authorized person will be able to release it. With respect to the process flow, the marketing manager will release it by putting it blank.
6. Let’s select the “Sales” tab. In this tab, we are going to fill out the “Order Reason” field as one of mandatory requirement for SAP invoice correction request document.
7. Despite of being identical with credit/debit memo request process, the screen is slightly different in the item structure. SAP invoice correction request will automatically create two line items for each material.
* First Line: Credit item
* Second Line: Debit item
Those line items carry the same value and quantity. In the credit item, the system will credit the full value and you cannot change it; in the debit side however, you may change the quantity or pricing. The net value will reflect the calculation between credit and debit item.
You also can change the price. If that is the case, do the following:
- Select the second line item.
- Click the “conditions” button.
- Change the amount.
8. Now, we are ready to save the document. Just in case, check the incompletion log and then click on the save button .
Release SAP Invoice Correction Request
Based on the segregation of duties profile, a marketing admin will not be authorized to release SAP invoice correction request. Based on our scenario, only the Sales Manager can review the document and make a justification whether or not this new document granted to be billed to the customer.
1. The Sales Manager may run the standard report to look up if there is new complain document created today through transaction VA05N. In the selection screen, put the necessary information to filter out the document specific to the Invoice Correction Request. Click the Execute button .
2. Run the transaction VA02 and open the document number you have found on the previous step.
3. The Sales Manager is authorized to release the document by putting a blank value in the “Billing block” field if he agrees to release it.
4. If the Sales Manager decides to reject the document, he may select an appropriate value from the drop-down list of the ‘Reason for Rejection” field.
5. Either way click “Save” button .
Create Credit Memo
SAP Invoice Correction Request is an “order-related billing” document. The released document is eligible for creation of a billing document. For this tutorial, the authorized person to create the billing is the Accounting Department. They will run the transaction VF01 to create a credit memo.
Note that in the SAP standard system, the invoice correction request is characterized as a credit memo request, thus whether the net value results in positive or negative, the system the system will always generate a credit memo based on the standard copy control procedure.
If, for example, you want the system to create a debit memo for negative amount of net value and generate a credit memo for positive amount net value, you have to create additional documents in the customizing and configure the copy control accordingly.
1. Type in SAP Invoice Correction Request document, select the “Billing Type” and put the Billing Date as well. You can leave them blank and the system will copy them from document creation date. Press Enter.
2. Before you can save it, you might want to input text(s) for print-out purposes.
3. Click the save button and voilà. You now have a credit memo invoice that basically creates a new revenue item.
4. After the credit memo billing has been created, we can check the generated accounting document. Run the transaction VF03. It will call your billing document automatically.
The account receivable line for the customer is coming from the net value of difference between credit and debit (first and second item) in SAP invoice correction request (which is obviously copied to the billing process).
– If the remaining net value is negative, it will generate a debit posting key
– If the remaining net value is positive, it will generate a credit posting key
Did you like this tutorial? Have any questions or comments? We would love to hear your feedback in the comments section below. It’d be a big help for us, and hopefully it’s something we can address for you in improvement of our free SAP SD tutorials.